Reference

How We Protect Your Account and Data

Your account on bcaqq stays secure through encryption, regular audits, and strict data handling practices.

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bcaqq How We Protect Your Account and Data
CONTACT CHANNELS

Reach Our Legal Support Team

Live Chat Open a chat session in your account dashboard.
Email Send formal requests to [email protected]. Include your account ID, the date of your request…
Account Settings Navigate to Settings > Legal & Privacy in your bcaqq account to view full…
DATA & SECURITY

How We Handle Your Information

Encryption

All account logins, password resets, and DANA, OVO, GoPay or QRIS transactions use industry-standard TLS encryption. Your wallet balance and transaction history are encrypted at rest.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and timezone preferences. Analytics cookies help us spot account abuse and fraud — you can disable non-essential cookies in your privacy settings.

Account Verification

When you withdraw funds or update payment methods, we verify your identity through a one-time code sent to your registered email or phone number. This step protects both your account and our compliance obligations.

Data Retention

We keep your account records for the life of your account plus 7 years after closure for regulatory compliance. Transaction logs are retained for 5 years. Inactive accounts inactive for 24 months may be archived — contact support to restore access.

Third-Party Access

Your payment data is shared only with our licensed payment processors and banking partners — DANA, OVO, GoPay, QRIS operators, and our acquiring bank. We never sell your personal information.

Data Subject Rights

You can request a copy of your stored data, correct inaccurate information, or ask for deletion where local law permits. Submit requests via email to [email protected] with your account ID and a photo ID for verification.

Legal Questions About bcaqq

We collect your name, email, phone number, date of birth, and address during account creation. Payment data (card or mobile wallet details) is collected only at deposit time and is encrypted immediately. We also log your IP address, device type, and login timestamps for security.

Deposits and withdrawals are processed through licensed payment providers. Each transaction is verified by your bank or mobile wallet — you receive a confirmation code on your registered phone. bcaqq never stores your full payment credentials; we keep only a tokenized reference for future transactions.

Yes. Go to Settings > Legal & Privacy and select 'Download My Data.' We compile your account records, transaction history, and login logs into a file within 7 business days. Alternatively, email [email protected] with your account ID and a photo ID.

Your account enters a closed status and you cannot log in. We retain your record for 7 years as required by law. Any remaining wallet balance must be withdrawn before closure. Reactivation is available within 24 months — after that, we treat it as a new account registration.

Contact [email protected] immediately with the word 'SECURITY' in the subject line. Include details of what you observed and when. We investigate within 24 hours and notify you of our findings. If a breach affects your account, we notify you within 3 business days.

We share payment data only with DANA, OVO, GoPay, QRIS operators and our acquiring bank to process deposits and withdrawals. We do not sell your personal information to advertisers or third parties. Your data may be shared with law enforcement if legally required.

Data collection depends on local law in your region. We collect account information based on contract performance (to run your account), legal obligations (anti-fraud and financial reporting), and your consent (marketing communications). You can withdraw consent for marketing emails anytime in your preferences.

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